Last updated: 23 October 2025
Introduction
Welcome to London Trauma Cleaners!
At London Trauma Cleaners, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website at https://londontraumacleaners.co.uk (the “Site”) and our specialist cleaning services (collectively, the “Services”).
By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site or Services.
Who We Are
London Trauma Cleaners
Unit 586, 275 New North Road
London, N1 7AA
United Kingdom
Email: [email protected]
Phone: 0800 634 2771 (Available 24/7)
Website: https://londontraumacleaners.co.uk
We are a specialist trauma cleaning company providing professional cleaning services across London and the surrounding home counties, operating 24 hours a day, 7 days a week.
Information We Collect
We may collect and process the following types of personal information:
Information You Provide to Us
- Contact Information: Name, email address, phone number, and postal address/postcode
- Service Enquiry Details: Information about the cleaning service you require, property details, and the nature of the incident
- Communication Records: Details of your correspondence with us via email, phone, or contact forms
- Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
- Emergency Contact Details: When relevant to the service provision
Information We Collect Automatically
- Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies (see our Cookie Policy below)
- Location Data: General location information based on your IP address to help us serve your area
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- To respond to your service enquiries and provide quotations
- To schedule and deliver our specialist cleaning services
- To communicate with you about your service appointment
- To process payments for services rendered
- To maintain records of services provided for quality assurance
Legal and Compliance
- To comply with legal obligations and regulatory requirements
- To establish, exercise, or defend legal claims
- To protect the safety and security of our staff and clients
- To prevent fraud and ensure proper use of our services
Business Operations
- To improve our website and services
- To analyse usage patterns and enhance user experience
- To send you service-related updates and important notices
- To maintain business records and conduct quality control
Marketing (With Your Consent)
- To send you information about our services (only if you have opted in)
- To contact you about related services that may interest you
Note: You can opt out of marketing communications at any time by contacting us or clicking the “unsubscribe” link in any marketing email.
Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on the following lawful grounds:
- Contractual Necessity: To fulfil our contract with you for cleaning services
- Legitimate Interests: To operate our business, improve our services, and maintain safety and security
- Legal Obligations: To comply with laws and regulations applicable to our business
- Consent: For marketing communications and non-essential cookies (where you have given explicit consent)
- Vital Interests: In rare cases, to protect someone’s life or safety
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
- Payment Processors: To process payments securely
- IT Service Providers: For website hosting, email services, and data storage
- Professional Advisors: Lawyers, accountants, and consultants (where necessary)
Legal Requirements
- When required by law, regulation, or legal process
- To law enforcement agencies or regulatory bodies when legally obligated
- To protect our rights, property, or safety, or that of others
Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity (you will be notified of any such change)
All third parties we work with are required to maintain appropriate security measures and use your data only for the purposes we specify.
Sensitive Personal Information
Given the nature of our trauma and specialist cleaning services, we understand that some circumstances may involve sensitive personal information, including:
- Details about traumatic incidents (crime scenes, deaths, medical emergencies)
- Health-related information relevant to the cleaning required
- Information that may relate to criminal proceedings
We handle all such information with the utmost discretion and confidentiality. This sensitive data is:
- Processed only to the extent necessary for service delivery
- Protected with enhanced security measures
- Accessed only by authorised personnel who need it for legitimate purposes
- Retained only for as long as legally required or necessary for service provision
- Never used for marketing purposes
We process sensitive personal data based on explicit consent, legal obligations, or when necessary for vital interests or legal claims.
Data Security
We take the security of your personal information very seriously and implement appropriate technical and organisational measures to protect it, including:
- Encryption: Data transmitted to and from our website is encrypted using SSL/TLS technology
- Access Controls: Restricted access to personal data on a need-to-know basis
- Secure Storage: Personal data stored on secure servers in the UK or EU
- Staff Training: All staff receive data protection and confidentiality training
- Regular Reviews: Periodic security assessments and updates to our systems
- Secure Disposal: Safe destruction of data that is no longer needed
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach as required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retention Periods
- Service Records: Retained for up to 7 years for accounting, tax, and legal purposes
- Marketing Communications: Until you unsubscribe or withdraw consent
- Website Analytics: Typically anonymised after 14-26 months
- CCTV/Security Footage: Retained for up to 30 days (if applicable)
- Enquiries (no service provided): Retained for up to 2 years
When data is no longer needed, we securely delete or anonymise it in accordance with data protection requirements.
Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (in certain circumstances)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests or for marketing purposes
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- Right to Lodge a Complaint: Contact the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: 0800 634 2771
- Post: London Trauma Cleaners, Unit 586, 275 New North Road, London, N1 7AA
We will respond to your request within one month. We may ask you to verify your identity before processing your request.
Right to Complain
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include:
- Session cookies to maintain your connection
- Security cookies to prevent fraud
- Load balancing cookies for website performance
Analytics Cookies
We use analytics cookies (such as Google Analytics) to understand how visitors use our website:
- Pages visited and time spent on site
- How you found our website
- Browser and device information
- General geographic location
Marketing Cookies (If Applicable)
With your consent, we may use marketing cookies to:
- Show you relevant advertisements
- Measure advertising effectiveness
- Remember your preferences
Managing Cookies
You can control and manage cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and Website Data
- Edge: Settings → Privacy, Search, and Services → Cookies
Note: Disabling cookies may affect website functionality and your user experience.
For more information about cookies, visit www.allaboutcookies.org
Third-Party Links and Services
Our website may contain links to third-party websites, services, or social media platforms that are not owned or controlled by London Trauma Cleaners. We are not responsible for the privacy practices or content of these external sites.
When you click on third-party links:
- You leave our website and enter a site governed by a different privacy policy
- We do not control how these sites collect or use your data
- We recommend reviewing the privacy policies of any third-party sites you visit
Third-party services we may use include:
- Payment processors (e.g., Stripe, PayPal)
- Google Maps for location services
- Social media platforms (if applicable)
- Email service providers
These providers have their own privacy policies, which you should review.
Children’s Privacy
Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from minors without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will delete such information promptly.
International Data Transfers
Your personal data is primarily processed and stored within the United Kingdom and the European Economic Area (EEA).
If we need to transfer your data outside the UK/EEA (for example, to a service provider), we will:
- Ensure appropriate safeguards are in place (such as Standard Contractual Clauses)
- Comply with UK GDPR requirements for international transfers
- Only transfer data to countries with adequate data protection standards
We will notify you if any such transfers are necessary and provide details of the safeguards in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we make changes:
- We will update the “Last updated” date at the top of this page
- Significant changes will be highlighted on our website
- For material changes, we may notify you via email (if we have your email address)
- Your continued use of our Services after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
London Trauma Cleaners
Unit 586, 275 New North Road
London, N1 7AA
United Kingdom
Email: [email protected]
Phone: 0800 634 2771 (Available 24/7)
Website: https://londontraumacleaners.co.uk
Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
Consent
By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
For marketing communications: We will only send you promotional materials if you have explicitly opted in. You can withdraw consent at any time by:
Calling us on 0800 634 2771
Clicking “unsubscribe” in any marketing email
Contacting us directly at [email protected]