Emergency Cleaning Services in London

All our emergency response technicians are certified by the National Academy of Crime Scene Cleaners (NACSC), which is the UK's leading certification body for trauma and biohazard cleaning. Our team members are trained in bloodborne pathogen handling, COSHH regulations, hazardous waste disposal, and emergency decontamination procedures. We're also SafeContractor approved and members of SAEMA.

Yes, we provide a Certificate of Decontamination for every emergency cleaning job we complete. This certificate confirms that the area has been properly cleaned, disinfected, and is safe for reoccupation. This documentation is particularly important for insurance claims and regulatory compliance.

Yes, we carry £5 million Public Liability Insurance which covers all our emergency cleaning services including biohazard cleaning, trauma scene decontamination, and hazardous materials handling. We're also licensed waste carriers, which is a legal requirement for transporting hazardous waste in the UK.

In many cases, yes. Emergency cleaning following events such as floods, fires, trauma incidents, or sewage backups is often covered by home insurance or commercial property insurance. We work directly with insurance companies and can provide all necessary documentation for your claim, including detailed reports, photographs, and certificates of decontamination.

When you call 07760596206, you'll speak directly with one of our emergency coordinators who will ask about the nature of the incident, assess the urgency, and gather essential information. We'll then dispatch the nearest available team, typically arriving within 1-2 hours across Central London. Our coordinator will stay in contact to keep you updated on arrival time and next steps.

No, we don't charge premium rates for night, weekend, or bank holiday callouts. Emergency situations don't respect business hours, and we believe you shouldn't be penalized for needing help at inconvenient times. Our emergency rates are consistent 24/7.

We follow a rigorous decontamination protocol that includes initial assessment, containment, removal of contaminated materials, deep cleaning with hospital-grade disinfectants, and final verification. For certain situations, we can arrange independent testing to verify that all biohazards have been eliminated. We then provide a Certificate of Decontamination confirming the area is safe.

Our technicians wear full PPE appropriate to the risk level, which typically includes disposable coveralls, heavy-duty gloves, respiratory protection (N95 masks or full-face respirators), safety goggles, and protective footwear. We follow HSE guidelines for PPE selection and ensure all equipment is properly disposed of after use.

No, you don't need to be present throughout the cleaning process. After the initial assessment and briefing, our team can work independently if you prefer. We'll provide progress updates and call you before completion for a final walkthrough. Many clients prefer to leave the premises during trauma cleaning for emotional reasons, which we fully understand and support.

We provide comprehensive documentation including: detailed written reports, photographs (before, during, and after), itemized invoices, waste disposal certificates, Certificate of Decontamination, and any specialist test results if applicable. We can also liaise directly with your insurance company and provide statements if required.